What Types of Hospitality Standards and Certifications Are Available to You? 

If you are in the hospitality industry, chances are you are aware of the different types of standards and certifications available to you. Some examples of these are ISO 27001, GreenSign, AH&LA, and the 10 and 5 Staff Rule. But, what is each of these standards and certifications? And how can you make them work for your business? Let’s discuss some of them. Read on to learn more about the different types of hospitality standards and certifications available to you. 

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ISO 27001 

For the hospitality industry, the implementation of ISO certifications is essential to improve performance and maximize value for the products and services offered. Certifications provide improved business performance and legal compliance, allowing companies to offer the best products and services to customers. NQA audits and certifies hospitality businesses to meet ISO standards. These standards help companies provide a remarkable customer experience while improving efficiency and lowering costs. The certifications also demonstrate a company’s ability to respond to customer complaints and provide customized services. 

For the environment, ISO 14001 is a global environmental management systems standard that helps organizations implement an Environmental Management System. This system keeps track of activities that are harmful to the environment and enhances the reputation of a hotel. ISO 22000 is a standard that helps establishments implement a Food Safety Management System. These standards promote food safety, help ensure compliance with environmental regulations, and protect human health. Listed below are some of the benefits of ISO certifications for hotels. 

GreenSign 

The GreenSign hotel sustainability standards are becoming increasingly popular as tourists demand sustainable accommodations. They are designed to meet the demands of environmentally conscious guests while saving hotel resources and improving employee welfare. Hoteliers can achieve their Certification through the GreenSign widget, which displays sustainability aspects in seven key areas. Moreover, hoteliers can benefit from a strong brand image among job seekers and employees, who value socially and environmentally responsible companies. 

The green sign certification program was developed in Germany by the InfraCert institute. The program aims to label sustainable establishments in national and international markets. A green sign-certified hotel can guarantee sustainable hotel management, as well as social commitment and economic success. It is recognized internationally, and many hotels have already gained this certification. It is important to note that the GreenSign program is based on international frameworks, and therefore, not just a national standard. 

AH&LA 

To keep your customers happy, you should invest in a quality management system. There are several standards to choose from, including ISO 9001: the world’s most common quality management system standard. ISO 9001 provides a framework for effective processes and employees in the hospitality industry. Its additional requirements are also valuable. Having ISO certification helps ensure a high level of customer service and quality products. Its other important standards include ISO 14001: the environmental management system standard. It defines principles and supporting techniques to keep the environment in check. This helps control and reduce environmental impacts, as well as meet regulations. 

HI-Q&S is a set of standards that support hostellers in creating an equitable, safe, and sustainable experience for travelers. These standards are based on HI values, such as authenticity, inclusivity, learning, and understanding. They also aim to enhance the quality of the customer experience while minimizing risks and increasing efficiency. To learn more, contact Compliancehelp Consulting LLC. This expert consulting firm can help you get the certification you need. 

10 and 5 Staff Rule 

The “10 and 5-staff rule” is one of the most fundamental principles in the hospitality industry. It is a simple yet effective way of demonstrating that all of your staff understand their job duties. If you are not sure what this rule means, consider this example. In a restaurant, for example, the rule states that the staff member should greet a guest at least five feet away. But in an office, it might be different. 

A common mistake that many hotels make is ignoring their guests. In this case, the 10 and 5-staff rule will encourage them to recognize their guests and provide outstanding service. This rule is widely accepted in the industry and is an important element in creating a good guest experience. It encourages staff members to be aware of the surroundings, greet guests, and smile. It also communicates the message that guests are important and deserve excellent service.